Customer Service Careers Essay Example for Free

Customer Service Careers Essay What does Customer Service mean to you? Is it simply taking care of your daily customers’ needs? What about the concept that your employees are also your customers? Does that change your outlook on the idea of customer service? This essay will explain the internal customer concepts of human relations. Human relations, in definition, are â€Å"the skill or ability to work effectively through and with other people†. (Lamberton, p.4) As a manager, you need to understand the needs and wants of your employees. You should have an effective training program that is set up with clear guidelines and expectations. Providing feedback during the training and throughout employment is crucial. This allows for open communication between management and employees. Future goals can be discussed and additional training available to aid them on those journeys. Areas of improvement can also be discussed without singling out the negative. Read more:  Customer Service in Leisure and Recreation In human relations it is very important to know the values instilled by the company. It is also important to help the employees â€Å"understand and accept the values of others without compromising their personal integrity†. (Lamberton, p.114) Communication and compromise are vital in any organization. It is not necessary to disregard your values for someone else’s, merely understanding where they are coming from and finding common ground to build on. You’re job in human relations is help bridge those gaps and assist in dealing with those conflicts. â€Å"Something powerful happens when people see themselves as part of healthy, functional community and have a positive experience of that.† (Everett, p.78) Positive attitudes, job satisfaction, high morale, and positive reinforcements are just a few examples of ways to succeed. Involving employees in decisions and setting realistic goals will help to improve  motivation as well. Employees need to feel that they matter as individuals, not just a part of the company. Managers are crucial in developing mutual respect, self-esteem, and solving conflicts. The better your communication skills are the more likely you are to be successful. Also, being able to maintain a positive attitude increases the morale of your internal customers, or employees. References Everett, Melissa (2007) Making a Living While Making a Difference: Conscious Careers for an Era of Interdependence Lamberton, Lowell, Minor, Leslie (2010) Human Relations: Strategies for success

Colonization and the Black Mans Struggle Essay -- A Level Essays

Colonization and the Black Man's Struggle Slavery was one of the most horrific and in human acts ever instilled on a race of people ever in our world's history. People were stolen from their homelands, broken apart from their families, and were thrust into a lifestyle that inhibited their every move and instilled harsh punishments on them. It is almost impossible for many of us to comprehend the mindsets that these slave owners possessed, but history paints a truly horrific and emotional picture for us all to see. In speaking about slavery many quickly think of the African struggle under the possession of the whites, but slavery is not nearly as recent an occurrence as 1492 when Columbus reached the New World. For thousands of years slaves have been used for means of menial labor and the general dirty work of the more wealthy proprietors. Slaves were used in the creation of the pyramids in Egypt, work on Mayan temples in South America, and even used by the Mongols in northern Asia as a part of the Mongolian fighting machine. The enslavement of the Africans, however, created a legacy of oppression and tyranny that carried on much longer after the abolition of the systems. The reason for this is that African slaves were not looked upon as humans at all, but as a commodity that could be abused and sold purely for the purpose of making a profit. In most other instances of slavery throughout history motives like religion and love for a king drove the souls of the men and women laborers. This is the major striking difference between the Africans enslaved by the white man from the early fifteen hundreds until today. Although today slavery is abolished in all of Europe and America the people of Africa are still in a sense enslaved by... ... domination over others. Bibliography Barrett, E. Leonard. (1997). The Rastafarians. Boston: Beacon Press. Bridges, George. (1828). The Annals of Jamaica. London: Frank Cass and Company Limited. Carley, Mary. (1963). Jamaica: Old and the New. New York: Fredrick A. Praeger Publishing. Floyd, Berry. (1979). Jamaica- an Island Microcosm. New York: Saint Peters Press. Gardner, W. J. (1873). A History of Jamaica. London: Frank Cass and Company Limited. Green, Cencilia. (1997). Historical Roots of Modern Caribbean Politics. Against the Current. Vol. 12, (4), 34-38. Hart, Richard. (1999). Towards Decolonisation: Political, Labour, and Economic Development in Jamaica. Kingston: Canoe Press. Manley, Michael. (1975). A Voice at the Workplace. Washington D. C.: Howard University Press. Verrill, A. Hyatt. (1931). Jamaica of Today. New York: Dodd, Mead and Company.

Free College Essay

President Obama has outlined his proposal to offer the first two years of community college free for students, or as he has said in his speech â€Å"to lower the cost of community college — to zero. † Obama believes that whether young or old, just starting out, or simply looking for a better job, this could benefit millions of Americans. The program would provide tuition-free classes for students going to school at least half time who maintain a GPA of 2. 5 or higher and are trying to obtain a higher degree or are transferring to a four-year institution. The proposal would require federal government to cover 75 percent of the average cost of community college, and the program calls for states to pick up the remaining quarter of the tab. Overall, this proposal could benefit the American population and thus better the American nation. The most crucial reason why this proposal will succeed is that more people in America will attend college. This will all around have a positive have an effect on American society, and economy. Lowering the unemployment rate can help to reduce many factors such as, crime rate, well-fare, and overall national debt. On the other hand, community colleges may become over crowded due to the increased number of students. Despite this minor complication, having more people attend college is in America would be phenomenal. A majority of Americans believe the cost of a college education at a state university, or community college is unaffordable. Having the first two years of community college free will open up opportunities to many. This will allow students first starting out to begin their educational course debt free. College debt is a major problem in todays society, and holds back many from achieving higher goals. However, passage of a bill making community college free could have a dramatic effect on the cost of higher education. If community college is free, many other schools will have to lower their prices in order to stay competitive. Free higher education, even if only for two years, could be a game-changer. Passage of Obama’s proposal is far from a sure thing. If it does pass, at this point the best we can do is speculate about the different possible  outcomes. However, we do know one thing for sure. Obama’s proposal is a bold approach to fixing a broken higher education system. Student loan borrowers are reminded of how badly broken the system is each month they pay huge student loan bills. The more that can be done to fix this system, the better. Overall, this bill will benefit most Americans. If Obama’s proposal is given passage it will create an abundance of opportunities for American citizens. These opportunities include: more job positions, a thriving economy, expansion, etc. In spite of the endless benefits, at the end of the day someone is responsible for paying the two-year â€Å"free† tuition. This causes question to tax payers and the state on the tab they are left to pick up. Although, taxes may increase, the decrease in student loans will greatly outweigh the cost. In conclusion, this bill can aid anyone from past generations to new, young to old, starting out or going back. This could change the entire way of American society for the better and continually push American as a nation in the right direction.

Cognitive Development - 1580 Words

Cognitive Development According to Piaget Cognitive development is defined as gradual orderly changes by which mental processes become more complex and sophisticated, or the scientific study of how human beings develop in certain orderly stages as they get older. The actual study of cognition refers to the process of knowing; it is the study of all mental activities related to acquiring, storing, and using knowledge (Microsoft, 2001, p.3). How we as humans develop cognitively has been thoroughly observed and researched by Jean Piaget. He was a cognitivist: he believed that our environment stimulates us to learn on our own (make our own intelligence). Piaget was a Swiss psychologist who had a major impact on educational theory in the†¦show more content†¦The final sub-stage is from eighteen to twenty-four months and is called mental combinations. This is when they start to pretend. They now have symbolic play where they imitate mom, dad, brother or sister, babysitter, etc. They can now remember the past and certain isolated events. Piaget s second stage of cognitive development is the Preoperational Stage and is from age two to six or seven years (Woolfolk, 2001). This is the stage where children really start to use symbolic representation. There are only two sub-stages here, but they last for longer amounts of times with more learning occurring in each. The first sub-stage is from two to three or four years and is called the preconceptual phase. At this stage children start to judge from their own experiences. However, the world still revolves around them; if they want it, it will happen (or so they think). They also think that others have access to their thoughts. Therefore, when children of this age start to talk about random ideas or people they know, they don t give specifics because they think others know exactly what or who they are talking about. In this stage, children are very egocentric. More than forty percent of the time, they talk about themselves. Their imagination in this stage is very active. They talk to inanimate objects (their toys, a rock, a stick, etc.). This is when they start to mix play with reality. They are afraid of monsters and fictional bad guys from their favorite cartoonShow MoreRelatedCognitive Development2089 Words   |  9 PagesCritically evaluate Piaget s stages of development This essay will state Piaget’s four stages of cognitive development. Cognitive development is the construction of thought processes, including remembering, problem solving, and decision-making, from childhood through  adolescence  to adulthood. Piaget’s hypothesis is that the four stages of cognitive development are; the sensorimotor stage, which ranges from birth to two years old. This essay will discuss aspects of this stage including; Object permanenceRead MoreThe Cognitive Development Of The Student1172 Words   |  5 Pagesthink about the cognitive development of the student. Two noted theorists, Piaget and Vygotsky, though they differ in their approach to cognitive development they commonly agreed that learning and development go hand in hand. Both theorists have great views, but I can relate more to Piaget. According to Georgia Department of Early Care and Learning, â€Å"Cognitive development refers to how a person perceives, thinks and gain understanding of his or her world.† Cognitive development has 5 major areasRead MoreThe Stages Of Cognitive Development1290 Words   |  6 Pagesthe first psychologist to create a study of cognitive development that researchers and scientists still use today. Piaget’s Cognitive Theory includes the four stages of cognitive development from birth to adulthood: Sensorimotor, Preoperational, Concrete operational, and Formal operational. These stages include thought, judgement, and knowledge. He made the claim that children may enter these stages at different ages, but insisted that cognitive development always follows this sequence, cannot be skippedRead MoreThe Theory Of Cognitive Development1752 Words   |  8 Pagesspecific, or sequential and elaborate. Piaget believed that cognitive development in children is contingent on four factors: biological maturation, experience with the physical environment, experience with the social environment, and equilibration. Equilibration refers t o the biological drive to produce an optimal state of equilibrium between people’s cognitive structures and their environment (Duncan, 1995) During each stage of development, people ‘s conduct themselves with certain logical internalRead MoreThree Theories of Cognitive Development1674 Words   |  7 PagesThree Theories of Cognitive Development The Swiss psychologist and philosopher Jean Piaget (1896-1980) is well-known for his work towards the cognitive sciences. Arguably one of his most important contributions involves his theory of cognitive development. In this theory, thinking progresses through four distinct stages between infancy and adulthood. Similar in scope to Piaget’s theory is Information Processing, in which human thinking is based on both mental hardware and mental software (KailRead MoreThe Four Stages Of Cognitive Development951 Words   |  4 PagesJean Piaget was the first psychologist to design a comprehensive model for the study cognitive development. This model explained how a child’s cognitive skills develop over their lifetime, which will eventually result in more of an adult way of thinking; or a more elaborate and logical way of thinking. Unlike other psychologists who were studying cognition, Piaget believed that children were not â€Å"tiny adults†, who had to eventually access a more complex way of thinking over time. Instead, he believedRead MorePsychology: Questions on Cognitive Development1557 Words   |  7 Pages__A__ 1. The briefest period of prenatal development is the: a. germinal stage b. embryonic stage c. fetal stage d. baby-making stage _C___ 2. Motor development involves the acquisition of: a. sensory abilities including hearing and taste b. reflexive movements and abilities c. the muscular control necessary for coordinated movement d. language and speech patterns necessary for communication _A___ 3. Piaget called the incorporation of new objects into existing knowledge: a. assimilation Read MoreCognitive Development And Language Development853 Words   |  4 Pagesemotional development did compare with his normative development because he demonstrated a pro-social behavior. Since Raymond and Kenta were friends and were playing together, Theo was cooperating with them and sharing ideas to come up with a game. This means that Theo could be pro-social for many reasons it is targeted at him for self-interest such as to make himself look good in front of the other two boys and to become friends with them (Steinberg, Bornstein, Vandell, Rook, 2011). Cognitive DevelopmentRead MoreCognitive Development And Development Of Thinking Across The Lifespan Essay791 Words   |  4 Pages Piaget describes Cognitive development as the development of thinking across the lifespan. He believes, that as children grow and their brains develop, and they move through multiple stages that are characterized by differences in their cognitive development. According to Piaget (1952), the first stage that any human being goes through is the schema stage, which he described as the foundation of where a child learns everything. The second stage is the transitional stage in which a child beginsRead MoreTheory of Cognitive Development and Children1854 Words   |  8 PagesDiscuss the concept of ‘constructivism’ (from Piaget’s theory of cognitive development). Use a mix of theory and research to back up your ideas about whether or not the child constructs his/her own development. The understanding of how children comprehend the world around them has been a highly researched part of cognitive development in Psychology. Jean Piaget was one of the first researchers to develop a theory suggesting that children understand the world around them by actively seeking information